Head of Solutions Delivery · PETRONAS Digital
Lisa Chan
I build the systems that make work actually work.
About
Twenty-one years of fixing the hard stuff.
Delivery Lead · Problem Solver · Recovering Consultant
I started my career at Accenture, spending a decade as a management consultant — helping large companies figure out how their people, processes, and systems fit together. It turns out that's just another way of saying: I fixed things that were quietly broken.
At PETRONAS Digital, I found a bigger canvas. I've held roles across IT transformation, cloud migration, DevOps, software development, product management, plant systems, and ERP. Today I lead Solutions Delivery — a division that functions like an internal app store, shipping products that real people depend on every day.
Outside work, I'm active in tech communities as a DevOps Ambassador, mentor with Girls4Girls, and a regular speaker at technology events locally and internationally.
Experience
Where I've worked.
Head of Solutions Delivery
Lead a division that ships software and SaaS solutions for the PETRONAS Group — functioning like an internal app store for frontliners at the plant and office workers driving productivity. Roles have covered IT transformation, cloud migration, Agile and DevOps adoption, software development, product management, plant systems, and ERP.
Management Consultant, Malaysia
Led the Talent & Organisation service line for Accenture Malaysia — a team of 60–80 consultants specialising in HR transformation, learning & development, talent management, and change management. Clients spanned oil & gas, airlines, and shared services.
Writing
Thinking out loud.
Jan 2021
Millennials Are Already Your Managers
Born 1981–1996, millennials aren't junior hires anymore. They're in mid and senior leadership — and organisations still haven't caught up.
Nov 2020
The Agile Caveat Nobody Talks About
Agile works. Until it doesn't. A candid look at where the framework breaks down in large, legacy organisations.
Sept 2020
On Empowerment
Autonomy and Empowerment: The holy grail of productivity & happiness, or convenient excuse for inefficiency?